Huxx FAQ – Frequently Asked Questions
Welcome to the Huxx FAQ page! Whether you’re shopping with us for the first time or are a returning customer, we’ve compiled answers to your most common questions. Here you’ll find everything you need to know about Huxx products, orders, payments, shipping, returns, and more—all in one place.We’re here to make your Huxx experience as smooth as possible. If you don’t find what you’re looking for, feel free to reach out through our Contact Us page.
Huxx FAQ
How to Place Order?
You can place an order by visiting the Huxx website or shopping via authorized retailers. Browse our wide selection of kids' clothing, select your desired items, add them to your cart, and proceed to checkout.
While creating an account allows for a quicker checkout and order tracking, many retailers allow you to place an order as a guest.
Huxx products can be purchased using various payment methods, such as credit/debit cards, UPI, net banking, and cash on delivery (where available).
After placing your order, you will receive an order confirmation email or SMS with your order details and confirmation number.
Orders can typically be modified or canceled before shipping. You can contact the customer service team as soon as possible to assist with changes.
Yes, once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery.
Yes, Huxx offers bulk purchase discounts. You can check with the retailer or contact customer service for bulk order options.
Check the website or retailer for the latest discounts, offers, or seasonal sales on Huxx products.
Delivery times depend on your location and the shipping option selected at checkout. You can track your order using the tracking number provided.
If there’s any issue with your order (e.g., wrong size, color, or product), contact Huxx customer service immediately for support.
Payments Methods
Huxx accepts a variety of payment methods including credit/debit cards, net banking, UPI, wallets, and cash on delivery (COD) in select locations.
COD is available for select locations and may have order amount limits. Please check during checkout if COD is available for your location.
No, you can only use one payment method per order.
Typically, there are no additional charges for using specific payment methods, but some retailers may add a small fee for COD.
Yes, Huxx uses secure payment gateways to ensure that your payment details are encrypted and safe.
Depending on the payment gateway and your bank, EMI options may be available for higher-value purchases.
In case of a payment failure, check your internet connection and payment details, and try again. If the issue persists, contact customer support or try another payment method.
Some retailers or platforms may offer the option to save your card details for faster checkout on future purchases.
Yes, once your payment is successful, you will receive an order confirmation email with the payment receipt.
No, once an order is placed, the payment method cannot be changed.
Exchanges & Returns
Huxx offers a hassle-free return policy, allowing returns within 7–10 days (depending on the retailer) of purchase if the product is unused, unwashed, and in its original packaging with tags.
To initiate a return, visit the “My Orders” section on the website or retailer’s platform, select the item you want to return, and follow the return instructions. You may also contact customer support for assistance.
Yes, Huxx allows exchanges for size or color variations, subject to availability. Simply request an exchange during the return process, and you'll be guided through the steps.
If you receive a damaged, defective, or incorrect item, contact customer service immediately to arrange a free return or exchange. Make sure to provide order details and photos if needed.
Returns and exchanges are generally free of charge for defective or incorrect products. However, for other returns, shipping fees may apply depending on the retailer's return policy.
Returns and exchanges are typically processed within 7–10 business days after the product has been received and inspected. Refunds may take a few extra days to reflect in your account.
Most sale items are eligible for return or exchange unless specifically stated otherwise in the sale terms. Always check the return policy during promotional periods.
You can usually retrieve your order invoice from your account under the “Order History” section or by contacting customer service for assistance.
Refunds are issued through the original payment method used for the purchase. You will be notified via email once the refund is processed.
Yes, you can return or exchange a gift item if you have the order details. In some cases, the refund will be credited to the original purchaser’s payment method.