Overview
Our policy allows for returns within 7 days of purchase. If 7 days have passed, we are unable to offer a full refund or exchange.
To be eligible for a return, the product must be unused and in the same condition as when received, along with the original packaging.
Certain items cannot be returned, such as:
- Perishable goods
- Intimate or sanitary items, hazardous materials, or flammable liquids/gases.
Non-returnable Items Include:
- Gift cards.
- Downloadable software.
- Some health and personal care items.
- A receipt or proof of purchase is required to process returns.
- Please do not return items to the manufacturer.
In some cases, partial refunds may be granted for:
- Products that are damaged or missing parts not due to our error.
- Items returned after the 7-day window.
Returns
- Eligibility for Returns:
Products may be eligible for return within a specific period, usually 7 days from the date of delivery.
- The product must be unused, in its original packaging, and in the same condition as when it was received.
- Proof of purchase (such as a receipt or order confirmation) is required for processing returns.
- Non-returnable Items:
Certain products may not be eligible for returns, such as:
- Perishable goods .
- Customized or personalized items.
- Gift cards or downloadable software.
Refunds
Approval Process:
Once the returned item is received and inspected, you will receive an email notification. Approval or rejection of the refund will follow, based on the condition of the item.Refund Processing:
If approved, the refund will be processed, and a credit will be automatically applied to the original method of payment within a certain number of days.Partial Refunds:
In certain situations, only partial refunds may be granted, such as when:- Items are returned with obvious signs of use.
- Products are returned outside the specified return window.
Late or Missing Refunds
Checking for Refunds:
If you haven’t received a refund yet, check with your bank or credit card company, as processing time may vary.
Exchanges
Exchanging Items:
Exchanges are typically allowed for defective or damaged items. If you need to exchange a product, you can contact the company’s customer service to arrange the process.
Return Shipping
Responsibility for Shipping Costs:
Unless the product was defective or an error was made by the company, customers may be responsible for the cost of return shipping.
Contact Information
For questions related to refunds and returns, customers should contact Huxx through their customer support channels, such as email or phone.
If you have specific details about Huxx’s policy or need help drafting one for them, I can assist further!
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